Our Customer Service Agents are customer focused sales-oriented individuals who enjoy meeting challenging goals. You would be working in our inbound contact centre receiving a high volume of calls from our RBC clients. Your responsibility is to assist our clients with their financial needs and resolve their problems in a friendly and helpful manner, while also promoting our financial products and services.

This position involves sitting for extended periods of time, listening to clients over the phone, resolving their concerns and identifying their needs, offering value added services.

RBC Royal Bank is Canada’s leading financial services institution. Employees at RBC are always earning the right to be our clients’ first choice. RBC offers a Total Rewards program including competitive salary. Opportunities for incentive payment based on performance thresholds along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings plans. Training and development is provided to ensure employees have access to the latest client service tools. Gain experience serving the needs of RBC clients and earn the opportunity to explore other work arrangements and positions within RBC!

Hours of Operation:

The RBC Card Service Centre is located at 2015 Main Street and open from 7:00 to midnight Mondays through Sunday. Successful candidates must be fully flexible to work all business hours as indicated.

This is an ongoing posting, with a variety of classroom training opportunities throughout fall 2008. Successful candidates will enter a four week classroom training session, followed by a four week transition period - hours to be determined. All candidates should be fully flexible to work any business hours as indicated.

Key Accountabilities

Address the primary need of the client

• First point contact resolution

• Demonstrates the Four Essentials of Customer Care & Colleague Care

• Providing superior, responsive execution and delivery of tailored client transactions

• Referring Clients to RBC Partners as appropriate

• Demonstrating commitment to learning and professional development

• Recommending Services and products to meet the client’s needs

• Provides RBC solutions through discover process

Knowledge / Experience

Fluency in the French language would be an asset, as would fluency in both Mandarin and Cantonese. Kindly indicate whether you possess these skill sets for which a premium would be paid.

The successful candidate will:

- display a passion for customer service and sales - offer strong customer service & sales experience

- have excellent communication skills

- possess above average computer literacy with an ability to navigate between multiple systems simultaneously

Please Note: We thank all interested candidates however only those selected for an interview will be contacted.

HOW TO APPLY FOR THIS POSITION

1. Go to: http://www.rbc.com/careers/

2. On the right side of the screen under the Take Action field click on Search for Jobs

3. Scroll to the very bottom of the screen and in the Search by Position ID field type: 95713 4. Go through both job description and apply

Please note

While we thank you for your interest, only successful candidates with whom we wish to proceed will be contacted.

Location: Vancouver Compensation: Will be discussed if called for an interview Principals only. Recruiters, please don't contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.