The Company 
Established in 1958, Ritchie Bros. Auctioneers (NYSE and TSX: RBA) is the world’s largest industrial auctioneer, selling more equipment to on-site and online bidders than any other company in the world. Headquartered in Vancouver, BC, Canada, Ritchie Bros. has more than 110 locations worldwide, including 40 auction sites. Ritchie Bros. conducts hundreds of unreserved public auctions every year, selling a broad range of used and unused equipment for the construction, transportation, agricultural, material handling, mining, forestry, petroleum and marine industries. For more information, visit our company website.

The Role 
Ritchie Bros. Auctioneers has a permanent, full-time position open for a Customer Service Manager (CSM) based in our Saskatoon, Saskatchewan location. In this role you’ll be part of the customer service team that is responsible for all administrative aspects of the auction. Our Customer Service Managers are the number one contacts for our customers, our sale site staff and our head office staff, providing information and assistance before, during and after sale days. This is an ideal role for people with experience in retail sales management, office management, hotel front desk management or similar, and for those who like a job where no two days are the same. You’ll interact directly with customers and staff, and you’ll lead by example in upholding the Ritchie Bros. philosophy of providing exceptional customer service. If you’re up for the challenge of taking on this role, learning from us and sharing your ideas with us, then please keep reading.

The Key Responsibilities 
•Ensuring that superior customer service is delivered at all times to all customers. 
•Building and maintaining strong relationships with customers, financial institutions, local taxation offices and motor vehicle branches in order to obtain information and to resolve problems. 
•Setting-up and maintaining all auction information systems. 
•Inputting contracts and equipment specifications into the sale site system. 
•Reconciling sales, collecting accounts receivables and banking responsibilities. 
•Becoming an authority on GST and PST collection, exemptions and remittance. 
•Ensuring transactions involving vehicle registrations are process according to policy. 
•Reporting on sale to local and head office management. 
•Recruiting, hiring, training and coaching Customer Service Representatives for each sale day. 
•Provides additional administrative support as needed.

The Key Requirements 
•Completion of a post-secondary program in business, accounting or another similar field or a combination of relevant work experience and education would be acceptable. 
•At least 3 years of customer service experience in a role where in-person customer interaction was the norm. 
•At least 2 years of previous supervisory and leadership experience. 
•Strong computer skills, including the ability to master new systems and to enter data quickly and accurately. 
•Prior knowledge and experience processing motor vehicle registration documentation would be ideal. 
•Experience with sales tax collection, exemptions and remittance. 
•Vehicle and equipment knowledge would be great but lack of experience could be substituted for a willingness to learn. 
•Some accounting, banking, or account reconciliation experience would also be helpful.

To be successful in this role you will have the following attributes: 
•You place a high value on customer service and teamwork. 
•Outstanding communication skills – you are diplomatic, patient, and a good listener. 
•You have a keen eye for detail and a commitment to accuracy. 
•Strong problem-solving skills coupled with the ability to think and make decisions on your feet. 
•The ability to work independently – you have a take-charge attitude. 
•A positive attitude, a friendly personality and a passion for working with people – even in high-pressure situations. 
•A high degree of personal integrity. 
•A strong work ethic, without sacrificing your ability to have fun on the job.

In this position it’s important for you to note that: 
•You will be required to maintain a valid, clean driver’s license. 
•You will be required to work extended overtime hours and on weekends surrounding sale dates 8 times a year. 
•You will travel 5 times a year, for 2 to 4 days at a time, to other auction sites, primarily throughout Saskatchewan. 
•This is a mainly administrative role, and does not involve operations management, sales, setting strategy, or financial forecasting.

Interested? 
Ritchie Bros. offers an excellent total compensation package including paid overtime, medical, dental and life insurances, education allowance, plus Group RRSP and Employee Share Purchase Program with company matching. This is a great opportunity to learn and grow with a good company in a unique and fun business

To make your bid for this excellent position, please click on "APPLY TO THIS POSITION" search our Current Opportunities under “Customer Service”. This position is open to all qualified applicants who are legally entitled to work in Canada.

We thank all applicants, however, at this time only those selected for an interview will be contacted. Candidate selection is made by the Corporate Recruitment Team in Vancouver, Canada. Please do not call the local sale site staff about this position.