Job Description Customer Service Representative; Agline/TI Reporting to the Department Manager, the Customer Service Representative’s mandate is to effectively manage assigned accounts on a day-to-day basis. This involves interacting with a diverse and dynamic team across multiple tasks, including direct daily interaction with customers.

Qualifications/ Skills 
• Agriculture/ business diploma / degree an asset. Familiarity with the Canadian crop protection industry is desirable. 
• Excellent organizational and time management skills. 
• Excellent customer service skills. 
• Team oriented and strong leadership skills 
• Works well in a fast paced environment and can multitask efficiently. 
• Must demonstrate advanced skills with conventional office administrative software packages including MS Word, web browsers and e-mail software. • Exceptional advanced skills in Microsoft Excel. (Will Be Tested) 
• A working knowledge of Access software would be a great asset. 
• SQL skills an asset 
• Excellent typing skills (Will Be Tested) 
• Must be proficient in data management, data cleansing and data extraction. (Will Be Tested) 
• The ideal candidate is outgoing and confident, has superior interpersonal and leadership skills and is not intimidated by new challenges or unusual projects. 
• The candidate requires effective listening and analytical skills as well as the ability to summarize information and offer solutions. 
• Excellent administrative skills are required along with a keen attention to detail. 
• S/he is able to take a comprehensive view of a project and break it down into manageable tasks by making clear assessments, writing concise reports, and offering creative solutions. 
• Priority on bilingual (French & English) individual will be given but not essential. (French Will Be Tested)

Position Summary/ Responsibilities

The Customer Service Representatives have the day-to-day responsibility for managing tasks and relationships with clients: 
• Asking appropriate questions, discerning and recording accounts’ needs. 
• Validation of accounts’ transactional data 
• Working with Microsoft Excel daily when dealing with data management, data cleansing, data extraction and more. 
• Follow-up on participation and submission timelines to accurate and timely processing of data. 
• Developing and managing account relationships and facilitating the flow of their data to our internal database. 
• Working with the management group, each Customer Service Representative contributes to discussions on solutions to improve the process of workflow in the operations of account management 
• Maintain a thorough understanding of each account’s business, products, and processes. 
• Hold confidential all product and program proprietary knowledge. 
• Special Projects as requested

If you are looking for a new challenge and future growth opportunities, please e-mail your resume by clicking on "APPLY TO THIS POSITION" or fax to: 888-623-8561 (No phone calls).