Admin Assistant / Customer Service Representative
| Salary: N/A | | | Date Posted: 24-Jun-08 | | | Location: Prince Albert,Saskatchewan,Canada | | Company: Cargill |
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Job Description: Cargill Incorporated is an international provider of food, agricultural and risk management products and services. With 158,000 employees in 66 countries, the company is committed to using its knowledge and experience to collaborate with customers to help them succeed.
Cargill Limited, a subsidiary of Cargill Incorporated, is one of Canada's largest agricultural merchandisers and processors with interests in meat, egg, malt and oilseed processing, livestock feed, salt manufacturing, as well as crop input products, grain handling and merchandizing.
Cargill AgHorizons, with a network of 74 farm service centers across Canada, is a part of Canadian agriculture, providing quality products, agronomic expertise and knowledgeable marketing advice.
Position Overview:
This position is a 3-day per week, permanent part-time position. The Administrative Assistant / Customer Service Representative is accountable to the location manager for the accurate and timely processing of documents and transactions in order to provide superior service and customer satisfaction. The incumbent is also required to understand all products and programs that Cargill offers, be able to explain benefits to potential customers and create interest for our products. A basic knowledge of Farm Service Centre operations as well as farming operations is an asset.
Principal Accountabilities:
30% - The incumbent is expected to be fluent in all products and programs that Cargill offers. May contract grain or sell product or provide a lead to our sales force for follow up. May be involved in sales support functions including mail promotions, telephone programs, or other marketing campaigns. This position supports sales representatives for the location, and other facility staff by providing superior customer service. Establishing and maintaining good customer relations is essential.
30% - Processes all grain transactions accurately and on a timely basis to keep records current, inventory up-to-date and customer accounts in order. Completes applications with producers for CWB permit books, and ensures that entries are made correctly. Understands CWB contracts, non-board grain contracts, production contracts, and grain marketing programs in order to administer them properly. Monitors grain contracts to ensure that they are priced out or rolled in a timely manner. Administers grain sales, railway shipments, as well as producer car applications, shipments, and settlements. On request from the location manager, will do stock switches throughout the year, and stock adjustments following a grain cut-off. Updates the bid board daily and can buy grain within guidelines established by the sales representatives and location manager.
30% - Processes crop inputs transactions on a timely basis to maintain inventory control, to ensure that billing is current and that customer accounts are in order. Reconciles inventory following a crop inputs cut-off. Can sell crop inputs products within guidelines established by the sales representative and location manager. May blend and ship fertilizer when required during planting season.
10% - General office duties.
Skills:
Required: - Excellent interpersonal, and communication skills.
- Demonstrated customer service skills.
- Working knowledge of Windows and Microsoft Office.
- Strong problem solving, decision-making and organizational skills.
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